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Refund Policy

Refunds

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase— e.g. your receipt.

Exchanges

We can exchange in store quite easily.

For online purchases, please return the item at your own postal charge expense and at your own risk of refusal of an exchange.

We will notify you once we’ve received and inspected your return, and let you know if the refund towards and exchange product was approved or not.